1. Introduction

Avipriya ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have.

2. Information We Collect

• Account information: name, email, mobile number, address, and customer ID when you register.
• Order & transaction data: products ordered, prices, payment status, delivery address.
• Technical data: IP address, browser type, device details, pages visited, and cookies.
• Support communications: messages you send to our support team (chat, email, phone).

3. How We Use Your Information

We use the information to:

• Process and deliver your orders, handle returns and refunds.
• Provide customer support and respond to inquiries.
• Improve our website and personalize your experience (recommended products, saved cart, etc.).
• Send transactional messages, order confirmations, and promotional offers (when you opt in).
• Prevent fraud and secure our services.

4. Cookies & Tracking

We use cookies and similar technologies to remember your settings, keep you logged in, and analyze site usage. You can manage cookies through your browser settings. Disabling cookies may affect some features of the website (e.g., keeping items in the cart).

5. Data Sharing & Third Parties

We may share your data with:

• Payment processors and banks to complete transactions.
• Delivery partners to fulfill orders.
• Trusted service providers (analytics, email delivery, hosting) who process data on our behalf.

We do not sell your personal information to third parties. Where we share data, we require partners to protect it and use it only for the specified purposes.

6. Data Security

We use industry-standard security measures (encryption, secure servers, access controls) to protect your information. However, no online system is perfectly secure — if you suspect a security issue, please contact us immediately.

7. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you want your data removed, contact us and we will respond according to applicable law and our obligations.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us and we will take steps to remove it.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as accessing, correcting, or deleting your personal data, and objecting to certain processing. To exercise your rights or update preferences, contact us at the address below.

10. Changes to This Policy

We may update this policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.