1. Overview

At Avipriya, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a fair and transparent refund and return process designed to make your experience smooth and hassle-free.

2. Eligibility for Refunds

You may request a refund if:

• The product you received is damaged or defective.
• You received the wrong product.
• The item does not match the description shown on our website.
• Your order was cancelled before shipping.

Please note: Items must be returned in original packaging unless damaged on arrival.

3. Non-Refundable Items

• Used, damaged, or altered items.
• Items not returned in original packaging.
• Products labeled as “Final Sale” or “Non-Refundable”.
• Digital products or services once delivered.
• Cosmetic or personal-care products that have been opened.

4. Refund Timeframe

Once your returned item is received and inspected, refunds are processed within:

• 3–7 business days for mobile banking (bKash, Nagad, Rocket).
• 5–10 business days for debit/credit card payments.
• 7–14 business days for bank transfers.

Refund will be issued to your original payment method.

5. Return Process

To request a return or refund:

• Contact our support team with order ID and issue details.
• Provide photos or videos (if product is damaged/incorrect).
• Wait for our confirmation and return instructions.
• Send the product back via your preferred courier service.

6. Cancelled Orders

If you cancel your order before it is shipped, you will receive a full refund. Once shipped, cancellation will not be accepted; however, you may still request a return after receiving the product (subject to eligibility rules).

7. Delivery Charges

Delivery fees are refundable only when:

• The item received was wrong.
• The product arrived damaged or defective.